Your privacy and your data
To book your trip, we ask for the traveler details a flight booking needs and a card for your payments. We protect them: your connection is encrypted, and we never store your complete card details.
You stay in control of what's saved. You can edit or delete your saved travelers yourself, and you can delete your account in Profile → Delete account. Our Privacy Policy explains in full how we handle your personal data.
What do you ask for, and why?
Here's what a booking asks for, and why each part is there:
- Each traveler's full legal name, date of birth and gender. We need these to book. The name must match the traveler's government ID.
- Contact information. We need contact details for at least one traveler to book.
- Passport number, expiration date and nationality. We need these for international flights.
- Frequent flyer numbers, Known Traveler Number and special requests. These are optional, if you'd like them on your booking.
- A debit or credit card. Your payments are charged automatically to the card on file.
How do you protect it?
- An encrypted connection. Your connection to Defera is TLS-encrypted, so what you send is scrambled on its way to us.
- No complete card details stored. Payments are processed by certified PCI-DSS payment gateways using tokenization, where a secure token stands in for your card number.
- Only part of your ID numbers in emails. Your booking confirmation email shows only the last 4 digits of passport, ID and Known Traveler numbers. The full numbers are on your trip, in Flight Details.
- Trip documents go to your account email. We only send trip documents to the email address on your account.
- Checks on calls. Before it shares any account details on a call, the Defera Concierge asks for your booking reference (or the email on your account) and the passenger's name.
Data protection, in our Security Center, explains how your data is encrypted, stored and backed up.
What can I change myself?
- Saved travelers: edit or delete anyone in the Passengers section of your Profile, from their row.
- Emails: Unsubscribing from Defera emails explains what you can turn off, and how to ask about anything else.
- Advertising and analytics: opt out of the sale or sharing of your personal information on Your privacy choices. We also treat a Global Privacy Control signal from your browser as an opt-out.
Can I delete my account?
Yes. Account deletion is available by contacting us, and our team takes care of it. Closing your account explains how to ask.
Where can I read the full policy?
Our Privacy Policy explains how we handle your personal data. If you have a question it doesn't answer, email support@defera.app. Our email response time is 2–5 hours.