Emails & notifications

The emails we send, what they mean and how to manage them.

• Emails you’ll get from Defera
  We email you when you book, when our team answers a request, and when your trip is paid off and your confirmation number is ready. Here’s what to expect.
• Your booking confirmation email
  It arrives the moment you book, with your Defera booking reference, flights, travelers and payment summary. Your airline confirmation number comes later.
• I didn’t get an email from Defera
  Check spam or junk, and the inbox for the email address on your account. Your booking details and answers to your requests are on your trip page too.
• Unsubscribing from Defera emails
  Reminder emails about a trip you didn’t finish booking have an unsubscribe link for “Trip reminders”. For any other email, contact us and tell us which one.
• Payment receipts and due dates
  For a receipt, download your Trip Statement from your trip: it lists what you’ve paid and what’s coming up. Your Payment Schedule shows when the next one is due.
• The "Your trip has been paid off" email
  It means your trip is paid in full and your airline confirmation number is ready. Tap Get Confirmation Number in the email, or open your trip in Trips.
• How to tell an email is really from Defera
  Not sure an email is from us? Skip its links, open Defera yourself and check your trip. Our booking and paid-off emails come from bookings@mail.defera.app.