Account, security & privacy

Signing in, your profile and travelers, and keeping your account safe.

• Creating your account
  Your Defera account holds your trips, payments, Defera Credit and Miles. You sign in with your email address, so choose one you’ll keep and check often.
• Signing in and resetting your password
  Forgot your password? Tap “Forgot password?” on the sign-in page and enter your account’s email address. We’ll email you a secure link to reset it.
• Updating your profile
  Change your first and last name in Profile Details. Your email is read-only because you sign in with it. Profile also holds Passengers and any Defera Credit.
• Saving travelers to your profile
  Save the people you travel with in Passengers on your Profile. When you book, pick them from a dropdown and their details fill in for you.
• Keeping your account secure
  We encrypt your connection and never store your complete card details. Look after the email you sign in with, and contact us if anything looks wrong.
• How we protect your payment details
  We never store your complete card details. Your card travels over an encrypted connection, and payments are handled by certified PCI-DSS payment gateways.
• Your privacy and your data
  We ask for the details a booking needs, encrypt your connection and never store your complete card details. You can delete your account from your Profile.
• Deleting your account
  Delete your Defera account in Profile → Delete account, on the website or in the app. If a trip or credit is still open, we settle it with you first.
• Using Defera on your phone
  Defera works fully in your phone’s browser, and you can add it to your home screen to open it like an app: on iPhone, tap Share, then Add to Home Screen.