Changes, cancellations & credit

Changing a flight, cancelling a trip and using Defera Credit.

• How to change your flight
  Move your trip to new dates or times on the same route with Change Flight, in your trip’s Flight Options. You choose the new flight and confirm it yourself.
• Why can’t I change my flight?
  Change Flight isn’t offered on every fare or airline. New routes and later dates mean cancelling and rebooking, and paid-in-full trips change with the airline.
• Changing your travel dates or times
  New dates or times on the same route are a flight change you make yourself with Change Flight. Departing later than your original date means cancelling and rebooking.
• Changing your departure airport or destination
  A booked trip’s route can’t be changed. To fly from or to somewhere else, you cancel and book a new trip, and your cancel screen shows what you’d get back.
• How to cancel your trip
  Open your trip, tap Flight Options, then Cancel. Your screen shows your trip’s exact options, and within 24 hours of booking your deposit comes back automatically.
• What you get back when you cancel
  It depends on your trip. Eligible bookings get 100% back as Defera Credit, and Defera Zero can return 75% to your card up to 24 hours before departure.
• Cancelling within 24 hours of booking
  Changed your mind? Cancel within 24 hours of booking and your deposit is refunded in full to your card, automatically, on every plan. No reason needed.
• What is Defera Credit?
  Defera Credit is credit on your Defera account that you can put toward any future trip, for you or anyone else. It never expires, but it can’t become cash.
• Using your Defera Credit
  Your credit applies automatically when you book, deposit first. Got credit after booking a trip? Open that trip and tap Apply Credits in its payment schedule.
• Where’s my Defera Credit?
  Your credit is on your Profile, in the Defera Credits card. It posts instantly, so if it looks missing, it’s often already working on one of your trips.
• Can Defera Credit be refunded or transferred?
  Defera Credit can’t be cashed out, refunded or moved to another company. But you can use it to book a trip for anyone, and it never expires.
• Asking for an exception to the cancellation policy
  If illness, a bereavement or another serious situation means your cancel options don’t fit, the Defera Concierge can send your request to our team to review.
• Removing a traveler from your trip
  To take a traveler off a booked trip, ask the Defera Concierge. It sends your request to our team, and the answer comes to your trip page and by email.
• The "Will you still be taking this trip?" email
  A courtesy check-in, not a warning. Still going? There’s nothing to do. Plans changed? Check your cancel screen soon: the Defera Credit option can close without notice.
• If the airline changes or cancels your flight
  You didn’t do anything wrong. Tell us as soon as you hear, with your booking reference and what the airline said, and we’ll help you navigate it.
• Fixing a name or date of birth on your booking
  Spotted a mistake? Contact us as soon as you can. The Defera Concierge sends your request to our team; include the details exactly as on the traveler’s ID.