What happens after you book
Right after you book, we email your booking confirmation, and your trip appears in Trips. If you're on a payment plan, your payments are then charged automatically on the schedule you chose. Your airline confirmation number is released once your trip is paid in full.
From here, most of it takes care of itself. Your trip price was secured when your booking was approved, and it stays protected as long as you keep up with your payment plan.
What happens next?
Here's what happens, from booking to takeoff:
- We email your booking confirmation. It arrives right away, with your booking reference and all the details of your trip.
- Your trip appears in Trips. Tap it any time to see your flights and your payment schedule, or to make changes.
- Your payments run automatically. Each one is charged to your card on file, weekly or bi-weekly, on its scheduled date.
- Your trip is paid in full. After your final payment, our team releases your airline confirmation number, usually within 24 hours on weekdays. We email you when it's ready, and the airline emails you directly too.
- You travel. You use your confirmation number to check in with the airline.
What's in my booking confirmation email?
It comes from bookings@mail.defera.app the moment you book. The subject line starts with your booking reference, followed by "You're going to" and your destination city. Inside, you'll find:
- Your Defera booking reference, at the top. It's how we find your trip, but it isn't your airline confirmation number. A copy icon beside it opens a page where you can copy it in one tap.
- Your flights and travelers. A card for each flight, with times, airports, airline, flight number, aircraft and fare, then every traveler detail entered at checkout. Passport, ID and Known Traveler numbers show only their last 4 digits; the full numbers are on your trip's Flight Details screen.
- How we approach seats: window seats, companions together and as close to the front as possible, when the fare allows.
- Your payment summary and a timeline, from booking, through your payments and your confirmation number, to departure.
- Credits applied, such as Defera Credit, an airline travel credit or a gift card.
- Add to calendar, a button that adds every flight to your calendar at the right local times.
- Answers to common questions about cancelling, Defera Credit, changing your flight, paying early, adding seats and bags, and changing your schedule or card.
Can't find it? Everything in your booking confirmation email is also on your trip page.
What can I do from my trip page?
Open Trips and tap your trip. You'll find:
- Your payment schedule, with Make a Payment for paying ahead or paying off early, and Update Card for changing the card your payments are charged to.
- The Flight Options menu, at the top right of the trip's Flight Details section, for changing your flight, adding seats or bags, or cancelling.
- Your Trip Statement, a printable PDF of your itinerary, travelers, pricing and payment plan. Tap the download icon in the trip's header row to get it.
How do my payments work?
Your payments are charged automatically to your card on file, the card saved for your trip, weekly or bi-weekly on the schedule you chose. You don't need to remember to pay. You can also pay ahead or pay off early at any time from Make a Payment, with no penalty and no interest.
When do I get my confirmation number?
Your airline confirmation number is released once your trip is paid in full, and it appears on your trip page. When it's ready, we send you the "Your trip has been paid off!" email, with a Get Confirmation Number button.
Until then, it's completely normal for your trip to have a payment schedule and no confirmation number yet. Paying early gets it to you sooner.
Can I add seats or bags later?
Yes. You can add seats and checked bags at any time after booking, from Flight Options, then Purchase Seats or Purchase Baggage, whether your plan is still running or already paid in full.
What if I change my mind?
If you cancel within 24 hours of booking, your deposit is refunded in full to the card you paid with, automatically. After that, the cancellation options for your trip are shown when you tap Cancel in Flight Options.