Booking for other travelers
Yes, you can book for other people, whether they're traveling with you or on their own, and family and group bookings are welcome. At checkout, you add each traveler's details: their full legal name exactly as it appears on their government ID, their date of birth and gender. At least one traveler on the booking also needs contact info.
The trip lives in your Defera account, under Trips, and you can share the details with your travelers whenever you like. If you have Defera Credit, it can go toward trips you book for someone else, too.
How do I add other travelers?
Here's what happens:
- Set the number of passengers. When you search on Book, enter how many people are traveling.
- Add each traveler's details at checkout. Enter their full legal name as it appears on their government ID, their date of birth and gender, plus contact info for at least one traveler.
- Add passport details for international flights. For each traveler, enter their passport number, expiration date and nationality. Everyone on an international trip, including children and infants, needs valid travel documents.
- Add any extras. Frequent flyer numbers, a Known Traveler Number and special requests, such as meals or wheelchair assistance, are optional.
Can I save my travelers for next time?
Yes, and it makes every booking after this one quicker. Open your profile from the avatar menu, go to Passengers and tap Add to save someone new. Future bookings fill in their details from a dropdown, and you can edit or delete a saved traveler any time. Here's more on saving travelers to your profile.
Will we be seated together?
Seating your party together is the default on every booking. On fares with complimentary seat selection, you can pick seats together for free. Where there's no live seat map, our team arranges seats for everyone on the booking together.
If some of your group are on a different Defera booking, you can tell us at checkout. When the Defera Concierge asks whether you're traveling with others on this flight, answer Yes, then choose Another Defera booking. As that option says, "We can look for it and seat you together."
How do I share the trip details with my travelers?
We can only send trip documents to the email on your account, so the easiest way to share is your Trip Statement. Open Trips, tap the trip, then tap the download icon in its header row. You'll get a PDF with the itinerary and passenger names, along with the trip's pricing and payment plan, and you can forward it to anyone you like.
What if a name or date of birth is wrong?
Check every name carefully before you book. If a name or date of birth turns out to be wrong, chat with the Defera Concierge, our AI concierge, and include:
- your booking reference, the code at the top of your booking confirmation email
- the details as they were booked
- the correct details, as they appear on the traveler's ID
The concierge can send a request to our team. The request shows on your trip page, and our team's reply arrives there and by email.
Traveling with an infant?
If you have a question about how checkout handles a particular traveler, such as a lap infant, ask the Defera Concierge before you book. It can send a request to our team, who can look at your checkout and give you a real answer.