The "Will you still be taking this trip?" email
This email is a real, automatic check-in from Defera, and it isn't a warning. If you're still taking your trip, there's nothing to do. Your payment plan keeps running exactly as scheduled.
If your plans have changed, the email lets you know you can cancel and get 100% of what you've paid back as Defera Credit. That option doesn't last until departure, so it's worth deciding soon.
Why did I get it?
We send it once per trip, when departure is about two months away, to customers who booked more than two months ahead. For example, if you booked in January for a flight on June 20, it would arrive around April 20.
Nothing is wrong with your booking. No payment was missed, and nobody is cancelling anything. It isn't a nudge to cancel either. We'd rather ask than let a good option quietly close on you.
If yours arrived closer to your trip, it still applies to you.
I'm still going. Do I need to do anything?
No. You don't need to reply or do anything. Your trip and your payment plan carry on exactly as scheduled.
My plans have changed. What should I do?
Here's what happens:
- Open your trip. Go to Trips and tap the trip.
- Open your cancel screen. Tap Flight Options, then Cancel. Opening it doesn't cancel anything by itself.
- Check the amount. If the screen offers Cancel & receive Defera Credit, it shows the amount you'll get back: 100% of what you've paid.
- Cancel for credit. Tap Cancel & receive Defera Credit. The credit is on your account instantly.
Defera Credit is credit on your Defera account. It never expires, and it can book any future trip, including trips for other people. It can't be turned into cash.
On Defera Zero, the same screen also offers 75% of your payments back to your card instead, up to 24 hours before departure.
How long is the Defera Credit option available?
We can't give you a date. The option doesn't last until departure, and it can close without notice. Deciding now is the only way to be sure of it. Defera Credit is offered on select bookings, and eligibility may vary.
What if my cancel screen doesn't offer Defera Credit?
Your cancel screen shows your trip's options as they stand today. If it no longer offers Defera Credit, it shows your trip's current cancellation terms instead. What you get back when you cancel explains them.
I didn't get this email. Is something wrong?
No. Not every trip receives it, and not getting it doesn't mean anything is wrong. Your cancel screen shows your trip's current options.
Can I reply to it?
Yes. Your reply reaches our team. You can also chat with the Defera Concierge, our AI concierge, about your trip.