Where’s my Defera Credit?

Written by Owen (SI), Director, Booking Operations · Updated 2026-10-05

Your Defera Credit is on your Profile, in the Defera Credits card. It shows your "Available credit" and a history of your credit.

Credit posts to your account instantly, so credit from a cancellation is there as soon as you cancel. If it seems to be missing, it's often already working on one of your trips, and the history shows where it went.

Where do I find it?

Here's how:

  1. Open your Profile. Tap your avatar menu, then Profile.
  2. Find the Defera Credits card. It shows your "Available credit", the amount you can spend now.
  3. Check the history. It lists each time credit was added, applied, held for checkout or returned to your balance.

The card appears once you have Defera Credit, whether that's a balance or any history. If you've never had credit, you won't see it.

You'll also see your credit at checkout on a new trip, in the green "Defera Credit applied" panel. Your booking confirmation email shows any Defera Credit used at checkout too.

Why does my credit look missing?

There are four common reasons:

  1. It's already applied to a trip. Credit you've applied to a trip leaves your "Available credit", because it's covering that trip's payments. Nothing is lost.
  2. It arrived after you booked. Credit you receive after booking a trip doesn't reach that trip on its own. Open the trip in Trips and tap Apply Credits in the payment schedule.
  3. Your new trip cost more than your credit. The trip total includes all fees, so if it was larger than your credit, the rest was due as usual.
  4. You're thinking of Defera Miles. Miles are a separate rewards balance, on the Rewards page.

For example, say you had $200 of credit and applied $120 of it to a trip. Your "Available credit" now shows $80. The other $120 is still yours, working on that trip's payments, and the history shows it as applied.

When should I contact you?

Contact us so our team can check your account if:

  • you cancelled for Defera Credit and it never arrived; or
  • your card was charged the full deposit even though you had credit.

Chat with the Defera Concierge, our AI concierge, or email support@defera.app. Our email response time is 2–5 hours.

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