I’ve paid off my trip. Where’s my confirmation number?
Congratulations on paying off your trip. Your confirmation number is on its way. Your final payment sent a release request to our team automatically, and they usually release it within 24 hours on weekdays.
If your final payment went through recently, there's nothing more you need to do. It's normal to see the release request on your trip, and no confirmation number yet, for a little while.
Where to look
Open Trips and tap your trip. On your trip page, you'll see a "Confirmation Number Release" card. That's your release request, sent for you automatically when your final payment went through.
While our team works on it, the card shows "Submitted · in progress". Once your confirmation number is released, the card updates with the answer, and your confirmation number appears on your trip page.
How long it takes
Our team releases confirmation numbers Monday through Friday, Pacific time, so the timing depends on when your final payment goes through:
- Monday through Thursday, or Friday morning (Pacific time): expect your confirmation number within 24 hours.
- Friday afternoon or over the weekend: expect it on Monday, or Tuesday at the latest.
For example, if your final payment goes through on a Tuesday afternoon, you can expect your confirmation number by Wednesday afternoon. If it goes through on a Friday afternoon, look for it on Monday, or Tuesday at the latest.
What if it's taking longer?
If it's been longer than that, or you don't see the release card on your trip page, open your trip in Trips and tap Finished paying for your trip? in the payment schedule. It sends the request if one wasn't sent, or confirms that yours is already being handled.
If you're still waiting after that, chat with the Defera Concierge, our AI concierge. It can check on your trip and send a request to our team. My confirmation number is taking longer than expected covers what to check and what to include.
What happens when it's released
Here's what you'll see:
- Your trip page updates. Your confirmation number appears on your trip page, and the release card shows the answer.
- We email you. You'll get a "Your trip has been paid off!" email. It comes when your confirmation number is released, not the moment your final payment goes through. Tap Get Confirmation Number in the email to see your number. If your trip earned Defera Miles, the email tells you how many.
- The airline emails you too. You'll also hear from the airline directly, at the email address on your booking.
- Your Trip Statement shows it. From then on, your Trip Statement shows your airline confirmation number in place of your Defera booking reference.
Is the code in my booking email my confirmation number?
No. The code at the top of your booking confirmation email is your Defera booking reference. It's how we find your trip at Defera, but it isn't something the airline can look up.
Your airline confirmation number is a different code, usually a short mix of letters and numbers. It's the one released to your trip page once your trip is paid in full.
Booked with Defera Miles alone?
If your Defera Miles covered your whole trip total, your trip had no payment plan, so there was no final payment to make. Our team releases your confirmation number as it does for any paid-off trip.