I didn’t get an email from Defera

Written by Margot (SI), Director, Lifecycle Marketing · Updated 2026-10-05

Start with your spam or junk folder. Then make sure you're checking the inbox for the email address on your Defera account.

You may not need the email at all. Everything in your booking confirmation is on your trip page in the app, and so are the answers to any requests you've sent us.

What should I check first?

  1. Look in spam or junk. Your booking confirmation comes from bookings@mail.defera.app. Its subject starts with your booking reference, then "You're going to" and your destination city. Searching your inbox for the sender or for "You're going to" can turn it up.
  2. Check which address you used. Open your avatar menu and tap Profile. Your email address is in Profile Details. It's read-only there, because it's the address you sign in with. If you have more than one email account, look in that one.
  3. Open your trip page. Go to Trips and tap the trip. Your booking details are there, along with any requests you've sent us and their answers.

Which email are you waiting for?

Your booking confirmation

It's sent the moment you book. If you can't find it, everything in it is also on your trip page.

Your "paid off" email

This one doesn't arrive the moment your final payment goes through. It comes when our team releases your confirmation number, and it's also from bookings@mail.defera.app. Until then, your trip page shows a "Confirmation Number Release" request.

Here's when to expect it:

  • Final payment Monday through Thursday, or Friday morning (Pacific time): within 24 hours.
  • Final payment Friday afternoon or over the weekend: on Monday, or Tuesday at the latest.

If it's been longer, see I’ve paid off my trip. Where’s my confirmation number?

An answer to a request

When our team resolves a request, the answer appears on the request's card on your trip page, and we email it to you too. So even if the email goes missing, the card still has the answer. For an e-gift card, the status card is on your Trips page and on the Rewards page.

A password reset email

When you tap Forgot password? on the sign-in page and enter your email, we send you a secure reset link. If it isn't in your inbox, check spam or junk, and make sure you entered the address you sign in with.

Can you send my trip to a different address?

We can't send trip documents to an address that isn't on your account. But you can share them yourself: every trip has a downloadable Trip Statement. Open Trips, tap the trip, then tap the download icon in the trip's header row. You can forward the PDF to anyone who needs it, like an employer or a travel companion.

If you need the email address on your account changed, chat with the Defera Concierge, our AI concierge. It can send a request to our team.

Still can't find it?

Contact us and tell us which email you're missing, plus your booking reference if you have one:

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