Changing or cancelling a hotel stay
Your flight and hotel were booked together as one Defera trip, on one payment plan. To change or cancel the hotel part of your trip, chat with the Defera Concierge, our AI concierge, or contact us. The Defera Concierge can send a request to our team, and our team reviews it.
We know plans change. If you're changing your flights, you can also ask how that affects your stay.
How do I change or cancel my stay?
Ask us about a different room, a different hotel or different dates, or about cancelling your stay. Chat with the Defera Concierge, and it can send a request to our team. Include:
- your Defera booking reference, the code at the top of your booking confirmation email
- the hotel and your stay dates
- what you'd like to change
Our team reviews each request. It shows as a card on your trip page: "Submitted · in progress" while our team works on it, then the answer. You'll get the answer by email too.
How do I cancel my whole trip?
To cancel your flight and hotel together, open your trip in Trips, tap Flight Options, then Cancel. The screen shows the cancellation options for your trip before you choose one.
If you're not sure how cancelling affects your hotel, ask the Defera Concierge before you confirm. How to cancel your trip has more.
What if I cancel within 24 hours of booking?
If you cancel within 24 hours of booking, your deposit is refunded in full to the card you paid with, automatically. This applies on every payment plan.
For example, if you book on a Monday at noon and cancel before Tuesday at noon, your deposit comes back in full. Most of the time, the deposit charge then disappears from your statement within a day or so. If it had already posted, the money returns to your card within a few business days. Cancelling within 24 hours of booking has the details.
Can I add a hotel to a trip I've already booked?
A hotel can't be added to a flight you've already booked, because a package's flight and hotel are booked together. Searching with Stays starts a new, separate trip, with its own flight and its own payment plan, so it won't add a hotel to the trip you have.
If you'd like a hotel for a trip you've already booked, ask the Defera Concierge, which can send a request to our team.
Other ways to reach us
Call +1 (415) 319-8553 to reach the same concierge by voice, 24/7, or email support@defera.app. Our email response time is 2–5 hours.