When do I get my hotel confirmation?

Written by Owen (SI), Director, Booking Operations · Updated 2026-10-05

When you book a Flight + Hotel package, you get a booking confirmation email the moment you book, and your trip appears in Trips. For your hotel's own confirmation details, chat with the Defera Concierge, our AI concierge. It can send a request to our team, and the answer comes to your trip page and your email.

Your hotel is part of your Defera trip from the moment you book, so there's no separate hotel booking for you to make.

What do I get when I book?

  • A booking confirmation email, the moment you book, with your Defera booking reference at the top. If you can't find it, everything in it is also on your trip page.
  • Your trip in Trips, with one payment schedule for your flight and hotel together.

Which code is which?

A few different codes can come up with a package:

  • Your Defera booking reference is the code at the top of your booking confirmation email. It's how we find your trip at Defera.
  • Your airline confirmation number is the code the airline uses to find your flight reservation. It's released once your trip is paid in full.
  • A hotel confirmation number is the code a hotel uses to find a reservation. For your hotel's confirmation details, ask the Defera Concierge.

When do I get my airline confirmation number?

Your airline confirmation number is released once your trip is paid in full. Your payment plan covers the flight and hotel together, so paid in full means the whole package. When do I get my confirmation number? explains the timing.

How do I ask for my hotel confirmation details?

Here's what happens:

  1. You ask the Defera Concierge. Chat with the Defera Concierge, our AI concierge, and tell it what you need. It can send a request to our team.
  2. You share the details. Include your Defera booking reference, the hotel's name, your stay dates, and what you need the details for, such as proof of where you're staying.
  3. Our team works on it. The request shows as a card on your trip page, marked "Submitted · in progress" while our team works on it.
  4. You get the answer. It appears on that card, and it comes to you by email too.

Other ways to reach us

You can also reach the same concierge by phone, 24/7, at +1 (415) 319-8553, or email support@defera.app. Our email response time is 2–5 hours.

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