Changing your seats
To change seats that are already on your trip, open your trip, tap Flight Options, then Change Seat Selection. The Defera Concierge, our AI concierge, takes your request, and our team handles the change personally.
You can ask at any time, whether you're still paying off your trip or it's already paid in full.
Why does a person handle seat changes?
You don't change seats yourself in the app, and that's on purpose. It lets our team look at the airline's seat map themselves and pick the best seats available for you.
How do I ask for a change?
Here's what happens:
- Open your trip. Go to Trips and tap your trip.
- Tap Change Seat Selection. Tap Flight Options, at the top right of the trip's Flight Details section, then Change Seat Selection.
- Confirm. A chat with the Defera Concierge opens, with your request already written.
- Tell it what you'd like. For example, a different row, an aisle or window seat, an exit row or a premium seat, and which travelers it's for.
- The concierge sends your request to our team. It shows on your trip page as a card that says "Submitted · in progress".
Already chatting with the Defera Concierge? You can ask there directly. It's the same request, so there's no need to tap the button as well.
What should I include?
A clear request helps our team find the right seats. It's worth mentioning:
- Who it's for. Which travelers you'd like moved.
- Which flights. For example, your outbound flight, your return, or both.
- What matters most. For example, sitting together, an aisle seat, or being near the front.
What happens next?
While our team works on your request, the card on your trip page shows "Submitted · in progress". When it's resolved, the answer appears on that card, and you get it by email too. The card stays on your trip page until you dismiss it.
How requests to our team work has more on what to expect.
Can the concierge see which seats are open?
No. The Defera Concierge can't see live seat availability or how full a flight is, so it won't guess. Our team looks at the airline's seat map when it handles your request.
Don't see Change Seat Selection?
Change Seat Selection appears only once seats are assigned. Before that, Flight Options shows Purchase Seats, which lets you pick seats yourself on the live seat map, where your airline offers one. Buying seats after you book explains how.
If Flight Options is greyed out, the trip is cancelled, in payment default, or every flight on it has already departed.