Hotel rooms, rates and terms
On the Stays page, you compare hotels in your destination city, then open Room Rates for a hotel to pick a specific room. When you choose a hotel and room, your flight and hotel are checked out together as one Defera trip.
Your checkout page shows your trip total before you book, so you'll see what the whole package costs before you commit. If you have a question about a room before you book, the Defera Concierge can help.
How do I compare hotels?
The Stays page lists hotels in your destination city. To narrow them down, you can:
- sort by price, from high to low or low to high, or by rating
- search the list
- switch between the list and the map
How do I choose a room?
Each hotel has a Room Rates screen, where you choose a specific room. Your hotel dates are already set from your flights: check-in from your outbound flight's arrival, and check-out from your return flight's departure.
What will I see at checkout?
Before you book, your checkout page shows:
- what's due today
- your payments: how many there are, how much each one is, and the date of the last one
- your trip total, including taxes and fees
There's also a Price Breakdown of the costs, open by default. Each fee has a small info icon that explains what it's for.
Are there any extra costs?
Your trip total covers the flight and hotel together, and your deposit and payments on Defera Installments are spread across that combined total. It's the full price, with nothing added later.
The one exception: some packages carry fees the hotel collects at check-in. If yours does, those fees are labeled on your trip, so you'll know what to expect when you arrive.
What are the room's terms?
If you want to know more about a room before you book, such as what's included or what happens if your plans change, ask the Defera Concierge, our AI concierge, or contact us before you check out. That way, you'll know what you're booking before you pay.
Can I change my room after booking?
Ask the Defera Concierge about a different room. It can send a request to our team, and our team reviews it. Changing or cancelling a hotel stay explains how it works.