Who can book with Defera?
You don't need good credit to book with Defera, because there's no credit check. What you need is a debit or credit card for your payments, and some details for each traveler.
It helps to have both ready before you start. Here's what to gather.
What kind of card do I need?
Defera takes debit and credit cards. Every payment plan needs a card on file. That's the card saved for your plan, and your payments are charged to it automatically on their dates.
- Prepaid cards aren't accepted on payment plans. That includes gift cards and other stored-value cards.
- Other ways to pay aren't accepted. That means bank transfers and ACH, PayPal, Venmo, Cash App, checks and cryptocurrency. Apple Pay and Google Pay aren't offered at checkout.
- Want to pay from your bank account? A debit card for that account works, including the one your bank already issued you.
If your card doesn't go through at checkout, check your card details first. If it's a prepaid card, try a debit or credit card instead: prepaid cards aren't accepted on payment plans, and the message you see doesn't always say so. If it still won't work, contact us so our team can take a look.
What details do I need for each traveler?
Enter each traveler's details exactly as they appear on the government ID they'll travel with. The name on the booking needs to match that ID.
- For every trip: each traveler's full legal name, date of birth and gender, plus contact details for at least one traveler.
- For international trips: each traveler's passport number, passport expiration date and nationality.
- Optional: frequent flyer numbers, a Known Traveler Number, and special requests, such as meals or wheelchair assistance.
What traveler information do I need? goes into more detail.
Can I book for other people?
Yes. You can book for yourself, for other people, or both, and family and group bookings are supported. Enter each person's details as they appear on their ID.
If you book for the same people often, save them in the Passengers section of your Profile. Next time, you can choose them from a dropdown and their details fill in for you.
How far ahead do I need to book?
At least 22 days before departure. The calendar in search starts there, so closer dates can't be booked on Defera. How far ahead do I need to book? has the details.
Questions?
Chat with the Defera Concierge, our AI concierge, or call +1 (415) 319-8553, where the same AI concierge answers by voice 24/7. You can also email support@defera.app. Our email response time is 2–5 hours.