Can I use Miles for seats or bags?
Yes, on a trip that isn't completed yet, such as one you're still paying off. Open the trip and look for the "Redeem on this trip" panel. It has tiles for seats, checked bags and a cabin upgrade.
Each tile starts a request to our team, paid with your Miles. You don't need to work out the details on your own: the Defera Concierge, our AI concierge, writes up the request for you, and our team takes it from there.
What can I get with Miles?
The panel has three tiles, and each one starts from a set number of Miles:
- Buy Seats, from 1,500 Miles
- Add Baggage, from 3,500 Miles
- Cabin Upgrade, from 8,000 Miles
How does it work?
Here's what happens:
- Open your trip. Go to Trips and tap the trip. The "Redeem on this trip" panel is beside or below the Payment Schedule, depending on your screen size.
- Tap a tile. A chat with the Defera Concierge opens, with your request already written out.
- Fill in any details. The concierge may ask a question or two, like your seat preference or which bags you need, and checks with you before sending anything.
- Your request goes to our team. It shows as a card on your trip page, marked "Submitted · in progress" while our team works on it.
- You get the answer. It appears on that card and arrives by email. Our team usually answers within 24 hours.
Why won't a tile open?
Two things turn a tile off:
- You don't have enough Miles yet for that tile.
- The trip is already completed. That means it's paid in full and its confirmation number has been released.
Why the second one? The Miles a trip earns go toward your next trip, not the one that earned them. So once a trip is completed, it can't spend Miles, and the panel's heading changes to "Save for future trips".
Your Miles aren't lost. You can use them at checkout on your next trip, where each Mile is worth 1.25¢, or turn them into an e-gift card on the Rewards page.
Is a Cabin Upgrade the same as a free upgrade?
No. A Cabin Upgrade with Miles is a request you make to our team. It's separate from two other things:
- Complimentary upgrades, which our team arranges on some bookings when it can, as a thank-you.
- The Free Flight Upgrade question at checkout, which is about moving you to a faster route in the same cabin.
Upgrades explains all three.
Can I pay by card instead?
Yes. To pay for seats or bags with a card, open the trip's Flight Options and tap Purchase Seats or Purchase Baggage. Here's how buying seats after you book works.