Adding checked bags

You can add checked bags any time after you book. Open your trip, tap Flight Options, then Purchase Baggage. You choose bags for each traveler, see live prices, and pay by card in one go.

There's no need to wait until your trip is paid off. You can add bags while you're still making payments or after your trip is paid in full, and your payment plan stays as it is.

How do I add checked bags?

Here's what happens:

  1. Open your trip. Go to Trips and tap your trip.
  2. Open Purchase Baggage. Tap Flight Options, at the top right of the trip's Flight Details section, then Purchase Baggage.
  3. Choose your bags. Pick the checked bags you want for each traveler.
  4. Check the price. You'll see live prices before you pay.
  5. Pay by card, in one payment. All the bags are paid for at once.

How does the payment work?

Bags are paid for separately from your payment plan:

  • It's one payment. You pay for all the bags by card, at once.
  • It isn't split up. The cost isn't spread across your installments.
  • Your schedule stays the same. Your remaining payments don't change.

For example, if you add one checked bag for each of two travelers, you see the live price for both bags and pay for them together, in one card payment. Your remaining payments stay exactly as they were.

What if the flow offers the concierge instead?

Sometimes Purchase Baggage offers to connect you with the Defera Concierge, our AI concierge, instead of showing prices. The flow tells you when this is the case. It can happen when:

  • your fare already includes checked bags
  • live bag prices aren't available for your fare

If you're connected, tell the concierge which travelers need bags and how many. It sends the request to our team, and the request shows on your trip page as a card that says "Submitted · in progress". When it's resolved, the answer appears on that card and comes to you by email.

Can I use Defera Miles instead?

Yes, while your trip is still being paid off. On your trip page, look for the "Redeem on this trip" panel, beside or below your Payment Schedule. Its Add Baggage tile lets you request bags with Defera Miles, from 3,500 Miles.

Tapping the tile opens a chat with the Defera Concierge with your request already written, and the concierge sends it to our team. The tile works when both of these are true:

  • You have enough Miles for it.
  • Your trip isn't completed yet. Once a trip is completed (paid in full), the panel reads "Save for future trips", because the Miles a trip earns go toward your next one.

Can I use Miles for seats or bags? has the details.

What about carry-on bags?

Purchase Baggage is for checked bags. For questions about carry-on bags, or anything else about your fare's baggage rules, ask the Defera Concierge.

Why is Flight Options greyed out?

Flight Options is greyed out only when a trip is cancelled, in payment default, or every flight on it has already departed.

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