What happens to Miles when you cancel
If you cancel a trip that used Defera Miles, those Miles come back to your account automatically. You don't need to ask for them.
A cancelled trip doesn't earn new Miles, though, because Miles are earned only on completed trips. What happens to any money you paid follows your trip's cancellation terms, and your cancel screen shows those terms.
What happens to the Miles I used?
It depends on how much of the trip you paid with Miles:
- Part of the trip: when the trip is cancelled, your Miles come back to your account automatically. The rest of what you paid follows your trip's cancellation terms. Here's what you get back when you cancel.
- The whole trip: a trip paid entirely with Miles is cancelled through our team. Open the trip in Trips, tap Flight Options, then Cancel. That opens a chat with the Defera Concierge, our AI concierge, which sends the request to our team. When the trip is cancelled, your Miles come back automatically.
Does a cancelled trip earn Miles?
No. A cancelled trip earns zero Miles, however the cancellation is settled and whichever Defera plan you were on. Miles are a reward for completed trips, and a cancelled trip never gets there.
If you book another trip later, that trip earns Miles on its own final amount paid, once it's completed.
What if my booking didn't go through?
Miles you choose at checkout are set aside when you confirm, before your card is charged. If the payment doesn't go through, they're given straight back.
If your bank asked you to approve the payment and that step wasn't finished, your Miles can stay set aside until our team releases them. Chat with the Defera Concierge, and it can send a request to our team.
What about e-gift cards?
An e-gift card redemption is final once you submit it, so the merchant and the amount can't be changed. If our team can't fulfill the card, your Miles are returned to your balance.
Who can help with anything else?
For any other question about Miles on a cancelled trip, chat with the Defera Concierge. It can send a request to our team, and the answer appears on your trip page and arrives by email.