Earning Defera Miles
You earn 2 Defera Miles for every $1 of the final amount you pay for a trip. Your Miles are added once the trip is completed, which means it's paid in full and its confirmation number has been released.
You'll know when they've arrived: the email we send when your trip is paid off tells you how many Miles it earned. And if you have a higher Defera Status tier, you earn even more.
How much will I earn?
- 2 Miles per $1. You earn them on the final amount you pay for the trip.
- More with a higher tier. Higher Defera Status tiers multiply the Miles you earn. You'll find each tier's multiplier in the program guide on the Rewards page.
- Money, not Miles. Miles are earned on what you pay in money, not on any part of the trip your Miles covered.
For example, if the final amount you pay for a trip is $500, that trip earns 1,000 Miles once it's completed. A higher Status tier would earn more.
When will my Miles arrive?
Your Miles arrive when your trip is completed. Here's what happens:
- You make your final payment. Your trip is now paid in full, and a request to release your confirmation number goes to our team automatically.
- Our team releases your confirmation number. That's the code the airline uses to find your reservation.
- Your trip is completed and earns its Miles. We email you that your trip has been paid off, and the email tells you how many Miles it earned.
How long step 2 takes depends on when your final payment goes through:
- Monday through Thursday, or Friday morning (Pacific time): within 24 hours.
- Friday afternoon or over the weekend: on Monday, or Tuesday at the latest.
Can I get my Miles sooner?
Yes. Your Miles arrive once your trip is completed, so paying off your trip early gets them to you sooner. There's no penalty for paying early. Open your trip in Trips, tap Make a Payment and choose Pay off.
Which trip can I use them on?
The Miles a trip earns go toward your next trip, not the one that earned them. By the time a trip earns its Miles, it's already paid off.
You can use them at checkout on a future trip, or turn them into an e-gift card on the Rewards page.
Which trips don't earn Miles?
- Cancelled trips. A cancelled trip earns zero Miles, however the cancellation is settled and whichever Defera plan you were on. If you book another trip later, that trip earns Miles on its own final amount paid once it's completed.
- Trips booked with Miles alone. Miles are earned on the money you pay, so a trip paid entirely with Miles doesn't earn new Miles.
What if my Miles are missing?
Your balance and lifetime stats are on the Rewards page. If a trip's Miles aren't there, first check that the trip is completed. Its confirmation number should be on your trip page, and you should have the email saying your trip has been paid off. Miles aren't added before then.
If a completed trip's Miles still aren't in your balance, chat with the Defera Concierge, our AI concierge, and tell it which trip. It can send a request to our team. The answer will appear on your trip page and arrive by email.