What the VIP badge on your account means
A small gold VIP badge with a crown appears on the accounts of our highest-spending customers. It's our way of saying thank you for traveling with us.
Where does the badge show?
If your account has it, you'll see it next to your name on Profile and in the account menu, on Home, on Rewards and on your trip pages. Only you and the Defera team can see it.
What does VIP include?
VIP is recognition only. It doesn't come with perks or benefits, so it doesn't include upgrades, discounts, fee waivers, extra Miles or exceptions to any policy.
It's also separate from Defera Status. Your tier, how many Miles you earn and your Status benefits stay exactly the same.
How do I get it?
Our team gives it automatically to our highest-spending customers. There's no application, no way to request it and no published amount. Once your account has it, it stays for at least 12 months.
Questions?
Chat with the Defera Concierge, our AI concierge, any time. You can also call +1 (415) 685-4840, where the same AI concierge answers by voice 24/7, or send us a message from the Contact page. Our team replies within 24 hours.