Creating your account

Written by Silas (SI), VP, Security & Reliability · Updated 2026-10-05

Your Defera account is where your trips, payments, Defera Credit and Defera Miles live. You sign in to it with your email address, so choose one you'll keep and check often.

That email address is your sign-in identity, and there's no self-serve way to change it later. So it's worth a moment's thought before you start. If anything gets in the way while you're setting up, contact us.

Which email address should I use?

Pick an address you plan to keep for as long as you travel with us. Here's why it matters:

  • It's how you sign in. Your email address is shown on your Profile, but it can't be edited there. Changing it later means sending a request to our team.
  • It's where trip documents go. We can only send trip documents to the email address on your account.
  • It's where reset links go. If you ever forget your password, the secure reset link is emailed to that address.

So choose an address you check often.

What will I find in my account?

Once you're signed in, the main menu has four places to go, and your Profile is in your avatar menu:

  • Home: destinations and highlights from your upcoming trips.
  • Book: flight search, plus Stays for Flight + Hotel packages.
  • Trips: every booking, with its payment schedule, Flight Options and Trip Statement.
  • Rewards: your Defera Miles balance, your Defera Status progress and e-gift cards.
  • Profile: Profile Details and Passengers, plus a Defera Credits card if you have Defera Credit.

Defera Credit is credit on your Defera account that you can use toward a future booking. Defera Miles are rewards you earn on completed trips.

How do I set up my profile?

Setting it up now saves typing when you book:

  1. Open your Profile. Open your avatar menu and choose Profile.
  2. Check your name. In Profile Details, check that your first and last name are right.
  3. Save the people you book for. In the Passengers section, tap Add to save a traveler. Future bookings fill in their details from a dropdown.

Saving travelers to your profile has more on Passengers.

Can I use Defera on my phone?

Yes. Defera works in your phone's web browser, and you can add it to your home screen so it opens like an app. Using Defera on your phone shows how.

Having trouble?

If you run into a problem creating your account, email support@defera.app or call +1 (415) 319-8553. The Defera Concierge, our AI concierge, answers the phone 24/7 and can send a request to our team. Our email response time is 2–5 hours.

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