Signing in and resetting your password
Forgot your password? Tap Forgot password? on the sign-in page and enter the email address on your Defera account. We'll email you a secure link to reset it.
Being signed out doesn't affect your trips. Your payments are still charged automatically on their dates, so you can sort out your sign-in without worrying about your plan.
How do I reset my password?
Your account's email address is your sign-in identity, so that's where the reset link goes. If you sign in with a password, here's what to do:
- Start on the sign-in page. Tap Forgot password?
- Enter your email address. Use the email address on your Defera account, the one you sign in with.
- Open the email we send you. It has a secure link. Use it to reset your password, then sign in with your new one.
What if the reset email doesn't arrive?
- Check the address you entered. The reset link goes to the address you type, so make sure it's the one on your Defera account. If you spot a typo, tap Forgot password? again and re-enter it.
- Check your spam or junk folder. Emails sometimes land there.
I didn't get an email from Defera has more things to check. Still can't get in? Email support@defera.app or call +1 (415) 319-8553.
Can I change the email I sign in with?
Your sign-in email is shown on your Profile, but you can't edit it there, because it's your sign-in identity. To change it, send a request to our team. Updating your profile explains how.
What should I have ready when I contact you?
The Defera Concierge, our AI concierge, answers the phone 24/7 and can send a request to our team. Before it shares any account details on a call, it asks for two things, so have them handy:
- Your booking reference, or the email on your account. Your booking reference is the code at the top of your booking confirmation email.
- The passenger's name.
If you'd rather email us at support@defera.app, our email response time is 2–5 hours.