Updating your profile
You can update your first and last name in Profile Details on your Profile. Your email address is shown there too, but it's read-only, because it's the address you sign in with.
Your Profile also holds Passengers, your list of saved travelers, and, if you have Defera Credit, a Defera Credits card. Here's what you can change there, and where to go for the things that live somewhere else.
How do I open my Profile?
Profile isn't in the main menu with Home, Book, Trips and Rewards. Open your avatar menu and choose Profile.
What's on my Profile?
Your Profile has up to three parts:
- Profile Details. Your first and last name, which you can edit, and your email address, which you can see but not change.
- Passengers. The travelers you've saved for future bookings. Tap Add to save someone new, or use the edit and delete icons on a traveler's row.
- Defera Credits. This card appears only if you have Defera Credit, either a balance or any history. It shows your "Available credit" and its history, with entries such as "Credit added", "Credit applied", "Held for checkout" and "Returned to balance".
Defera Credit is credit on your Defera account that you can use toward a future Defera booking. If your credit doesn't look right, see Where's my Defera Credit?
What isn't on my Profile?
A couple of things live somewhere else:
- Your card. There's no Payment Methods page. To change the card your payments are charged to, open Trips, tap the trip, then tap Update Card in the trip's payment schedule.
- Date of birth and phone number. Profile Details has no date of birth or phone field. Each traveler's date of birth and contact details are saved with that traveler in Passengers.
Can I change my sign-in email?
There's no self-serve way to change the email you sign in with. If you need it changed, send a request to our team: chat with the Defera Concierge, our AI concierge, and it can send the request for you. You can also email support@defera.app. Our team reviews it and replies by email.
Need trip details sent somewhere else?
You don't need to change your account email to share a trip. Every trip has a downloadable Trip Statement, a PDF with your itinerary, travelers, pricing and payments. Open the trip in Trips and tap the download icon in the trip's header row.
You can forward the PDF to anyone yourself, such as an employer or a travel companion, or include it with a visa application. We can only send trip documents to the email address on your account.
How do I fix a name on a trip I've already booked?
Saved travelers fill in future bookings. To correct a traveler's name or date of birth on a trip you've already booked, see Fixing a name or date of birth on your booking.